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Ninja Policy

Booking, Delivery, Exchange and Privacy Policy

Last updated: September 12, 2026

Booking

All orders require a 50% deposit to confirm the booking.

Delivery

Orders are delivered within 7 days from the booking date. Shipping to all governorates in Egypt within 7-10 days. The courier will contact you before delivery.

Exchange and Return

Exchange or return is available only in case of a manufacturing defect in the item. Please review your items with the courier present. No exchanges or refunds once the courier has departed.

Cancellation

You can cancel your order and get your deposit back within 24 hours of booking. Offer reservations cannot be cancelled.

Inspection

Order inspection upon delivery is not available.

Our Payment Methods
  • Vodafone Cash
  • Etisalat Cash
  • WE Cash
  • Orange Cash
  • InstaPay
  • Bank Transfer
Information We Collect

At Ninja_.eg, we respect your privacy. When you place an order or contact us, we may collect your name, phone number, shipping address, and payment details.

How We Use Your Information
  • Process and deliver your orders.
  • Contact you about your order.
  • Provide customer support.
  • Improve our products and shopping experience.
Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete card details on our website.

Sharing Your Information

We may share necessary information with trusted service providers (delivery and payment companies) only to complete your order. We do not sell or rent your personal information.

Data Security

We take reasonable measures to protect your personal information. However, no online method is completely secure.

Your Rights

You may contact us to ask about your personal information or to request its correction or deletion, where applicable.

Contact Us
Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date.

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